Certified in 2002. Measured ever since.
Quality in a port agency is not a slogan, it is a record. We were the first shipping agency in Madeira to earn ISO 9001 certification, in 2002, and we have held it ever since. We measure what we do, on every call, and we let the numbers speak.
ISO 9001 since 2002
The first agency in Madeira to achieve it, certified by Bureau Veritas. Our quality management system is audited externally, year after year, which means our standard is not self-declared, it is verified.
9.82 out of 10
That is our client satisfaction score, independently audited by Bureau Veritas. After calls, we submit feedback enquiries to the master, testing the quality of our service. The result is a number we are willing to publish.
How we keep the standard
- Feedback collected from the master on every call.
- External annual audit by Bureau Veritas.
- A documented quality management system, reviewed and improved.
- Uniformed staff, punctual attendance, and clear reporting on every call.
Trusted and accredited
Member of Multiport, AYSS and CLIA.
Quality Policy
On March 21, 2017, the Management of JFM Shipping, Lda. drew up and approved the second version of its Quality Policy. This Policy is distributed to all co-workers and displayed at all company premises.
Mission
Within the scope of Port Agent, guarantee to our clients that all requirements, within the framework of current legislation and all resources available in the Autonomous Region of Madeira, are satisfied.
JFM Shipping has the prestige of a secular brand, and has always adopted quality as an important strategic vector of its activity, consolidated by the following points:
- Business ethics values based on transparency, honesty, clearness and confidentiality.
- Construction of strong and long-lasting business relationships with its representatives.
- Maintenance of truthful relationships with local authorities.
- Constant progress of its co-workers.
- Continuous improvement, optimizing internal processes in order to provide faster and more efficient dealings with clients.
Certification
ISO 9001:2015, certified by Bureau Veritas. Certificate No. PT009613, valid until 2028.
Certificate shown in Portuguese.