Certified in 2002. Measured ever since.
Quality in a port agency is not a slogan, it is a record. We were the first shipping agency in Madeira to earn ISO 9001 certification, in 2002, and we have held it ever since. We measure what we do, on every call, and we let the numbers speak.
ISO 9001 since 2002
The first agency in Madeira to achieve it, certified by Bureau Veritas. Our quality management system is audited externally, year after year, which means our standard is not self-declared, it is verified.
9.82 out of 10
That is our client satisfaction score, independently audited by Bureau Veritas. After calls, we submit feedback enquiries to the master, testing the quality of our service. The result is a number we are willing to publish.
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How we keep the standard
- Feedback collected from the master on every call.
- External annual audit by Bureau Veritas.
- A documented quality management system, reviewed and improved.
- Uniformed staff, punctual attendance, and clear reporting on every call.
Trusted and accredited
Member of Multiport, AYSS and CLIA.